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Search : Dispatcher

City: Quebec City,

  • # 199GO
  • Department: Operation
  • Company: Océan Remorquage
  • Work schedule:
  • Status: Permanent

Under the supervision of the Head of Service - Dispatch, the position holder dispatches ship escort requests for navigation on the St. Lawrence River. He enters all relative information pertaining to requests and navigation needs in the data processing system.


RESPONSABILITIES
- Ensure that phone calls are answered and client requests are taken;
- Dispatch crews, tugboats and pilot boats according to client requests and other operations in progress;
- Update the dispatch board to ensure appropriate coordination of requests;
- Enter requests in the data processing system with all necessary information;
- Ensure certain administrative tasks pertaining to the position;
- Provide a high quality customer service to clients and partners.


REQUIREMENTS
- Hold a diploma in transportation logistics or any other training relevant to the position;
- Have 1 to 2 years’ experience in transportation logistics;
- Have customer service skills and facility to express oneself;
- Bilingual: French and English;
- Demonstrate excellent organizational skills and ability to adapt;
- Enjoy team work;
- Experience in the maritime industry (an asset);
- Be available to work day, evening, night or weekend rotating shifts according to the schedule.